Returns and Exchanges
Due to Covid returns will not be permitted unless the product is damaged until further notice. Below is our usual return policy, but it is not active at this time.
- We love your new item! But if you are not satisfied with your purchase, you have 30 days from the purchase date for a full refund or exchange for new items. If the items are thrifted, you have 3 days to notify us and have them sent for return them. We accept returns for items in new condition, unwashed, with tags attaches. For thrifted items we accept returns with tags attached, and in the same condition it left in. Shipping for returns will be covered by the customer. Please include the printed receipt in the package for fast return/exchange. If a discount was given at the time of purchase, the credit will be toward the price paid. Unless decided upon by customer service, the discount received at the time, will not transfer to the exchange. Message one of the social media pages of Dvini to get immediate customer service and let us know what you are expecting with the return. Send returns to Dvini LLC PO Box 549 Monroe, MI 48149
- Extended Holiday Return Policy: For items that are bought between 11/1 and 12/25 will have 15 day refund will begin 12/26 or the original 30 day refund policy, whichever happens at the later date. For thrifted items, the same 3 day return policy applies.
- If you receive your items and they are broken or damaged, we are so sorry! Please take photos immediately of the merchandise and packaging and send them to us (via social media) so we may submit an insurance claim. We will do everything we can to help you! We will reship the item to you if it is available. If the item isn’t available, we will do a refund or exchange, whichever you would prefer.
- Dvini does ship worldwide! We do not collect any customs when sending packages. Any custom fees, taxes, tarriffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country’s tax regulations. We have no way of calculating how much these fees would be, should they occur, and Dvini is not responsible for those charges. For additional information refer to your local customs agency. Returns of international orders (outside of the United States) will not be accepted due to customs fees.